The Mediator has to try actively that each side has to take the responsibility for her/his-self and
that all decisions are reasonable for both of them.

The basic requirement of Mediation is that the Mediator constantly makes the effort to
understand exactly what the conflict parties are explaining.

As soon as they know that the Mediator sympathises with them, then they get the feeling
that at least one participant is with them.

In such a situation, in which all feel deeply misunderstood that is not half bad.